Contact us at 021 671 650 or email

Gas Appliance Specialists (2005) Limited

Authorised Rinnai, Brivis and Escea Service Centre

Gas Appliance Specialists

Auckland's Leading Rinnai, Brivis and Escea Service Centre

Gas Appliance Specialists

The experts when it comes to your gas heating and hot water

Customer Satisfaction

On Time

95% of our customers said we arrived on time!

Friendliness

100% of our customers said our technicians are friendly and courteous!

Excellence

89% of our customers said our technician did an Excellent job!

Overall

87% of our customers said they had an Excellent overall experience!

Results taken from over 470 responses to our Customer Feedback Survey

Authorised Rinnai, Brivis and Escea Service Centre

Gas Appliance Specialists (2005) Limited is Auckland’s leading authorised service centre for Rinnai, Brivis and Escea gas appliances.

Brivis ducted central heating

Rinnai flame fires

Rinnai INFINITY water heaters

Rinnai convector heaters

Rinnai radiant heaters

Escea gas fireplaces

We provide repair, maintenance and replacement services to both residential and commercial customers.

Over 20 years product experience

We are experts in our field, with over 20 years’ product experience, and we choose to deal in Rinnai, Brivis and Escea gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your Rinnai, Brivis or Escea gas appliance. Plus we have the full training and support direct from the manufacturers.

Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time, and will provide a quality and speedy repair or service.

Call us about warranty

As an authorised Rinnai, Brivis, and Escea service representative we can deal with any warranty claims directly with the manufacturers.

Testimonials

It was great they come on time. They even wiped the outside of the heater, which I thought was great service. The whole process of this has been great. Great breakdown on the invoice A+++. Friendly specialists very respectful and they both did a great job.

Ramila C, 29/09/19

Customer
Excellent professional job. Fantastic to deal with. Extremely professional work. A pleasure to have somebody who knew exactly what they were doing.

Karen B, 19/09/19

Customer
We have been super impressed by Brooke. She is knowledgeable, really customer focused in her interactions with us, and brought a can-do attitude to everything! Huge thanks from us to Brooke.

Lana W, 05/08/19

Customer
Eric was on time, quick to analyse and quick to offer solutions. Joel and Nick (the fixers), could not have been better. They were magnificent. Fast, efficient, and effective. (They even politely laughed at my jokes). My problem instantly became their problem. Beautifully warm last night. My family’s winter ice-berg has melted away. Office contact - ¹⁰⁄₁₀. Jessica and Sarah provided great service, responding to all my requests professionally and diligently. Couldn’t be better. (The tech crew reflected that diligence all the way through). Dear Jessica. Thank you for making me laugh out loud, even though I was distracted by those sneaky polar bears. Great job.

Andrew L, 16/07/19

Customer
We were kept well informed by the office about the ETA of the technician, which we appreciated. We were very impressed with the prompt, quality of their service and the attentive communication from their office.

Anne, 19/06/2019

Customer
Very courteous and introduced himself. Fantastic technician: on time, courteous, tidy and thorough going.

Denise I, 24/05/2019

Customer
Love the fact you bring your own vacuum cleaner, take your shoes off, and explain what you did and why. Simple things but so often missing with tradies these days. Well done.

Jason H, 21/05/2019

Customer
Very nice chap with a very nice manner. A pleasure to have such a pleasant person doing the work required 10 out of 10.

Richard F, 17/04/2019

Customer
Simon left the place clean and took the initiative to clean the finger marks left on the ceiling board. I am very impressed with Simon’s professional and skilled manner when he did the job. Good communication as he explained what he had done. Fantastic service from Sarah in the office too.

Ailin H, 09/04/2019

Customer
[The technician] got on with the job - but conversational too. He took the initiative of checking the water heater as well and put that on the maintenance schedule. [It was] reassuring to learn that everything is going very well and I just need to briefly fire up the central heating through the summer period. It’s useful to get on a summer maintenance schedule because the technician has more time and can be more conversational and helpful.

Peter D, 15/03/2019

Customer
Eric was really approachable. House left immaculate, and [the technician was] full of advice. Eric was brilliant - because of him, we will definitely use you again.

Stephen E, 27/03/2019

Customer
Everyone is very friendly and very helpful. I loved the fast response when twice Sarah needed to get back to me with answers, once for the technician and the other for my question over the pilot part and Rinnai. Couldn’t be more helpful.

Carolyn J, 05/03/2019

Customer
Everyone is very friendly and very helpful. I loved the fast response when twice Sarah needed to get back to me with answers, once for the technician and the other for my question over the pilot part and Rinnai. Couldn’t be more helpful.

Carolyn J, 05/03/2019

Customer
[Brooke was] Absolutely superb… Wanted to tell you how great [the overall customer] experience was and then voila, there is a customer survey! Technician outstanding in all regards… Totally went the extra mile on looking at the wider picture of what we might need etc etc… Would say more but typing on my phone! Keep her!!!

Jo S, 27/02/2019

Customer
[Brooke was] Absolutely superb… Wanted to tell you how great [the overall customer] experience was and then voila, there is a customer survey! Technician outstanding in all regards… Totally went the extra mile on looking at the wider picture of what we might need etc etc… Would say more but typing on my phone! Keep her!!!

Jo S, 27/02/2019

Customer
Simon has done a great job, was knowledgeable and helpful, easily answered all the questions I had and was very professional in the work he did. Sarah is very friendly and helpful, face of Gas Appliance Specialists and doing a great job at it. Easy to deal with.

Robert P, 11/02/2019

Customer
Simon has done a great job, was knowledgeable and helpful, easily answered all the questions I had and was very professional in the work he did. Sarah is very friendly and helpful, face of Gas Appliance Specialists and doing a great job at it. Easy to deal with.

Robert P, 11/02/2019

Customer
[The technician was] very helpful. We thought there was a fault and I paid for a new part - and then we didn’t need it so i get a refund - Perfect! I am so impressed with the service levels.

Nicola T, 08/02/2019

Customer
Brooke did a great job, was very clean and tidy, she explained what work was required. Great to have the recall reminder that the service was due, and prompt, friendly service. Very impressed, and appreciate the service.

Sue C, 21/01/2019

Customer
I would just like to say what a pleasure it was to meet the [technician] who serviced my gas appliance today! He was very professional and extremely polite! Once again many thanks for this excellent service.

Monique F, 16/01/2019

Customer
[The technician] was really approachable. House left immaculate, and [the technician was] full of advice. They were brilliant - because of them, we will definitely use you again.

Stephen E, 27/03/2019

Customer
[The technician] got on with the job - but conversational too. He took the initiative of checking the water heater as well and put that on the maintenance schedule. [It was] reassuring to learn that everything is going very well and I just need to briefly fire up the central heating through the summer period. It’s useful to get on a summer maintenance schedule because the technician has more time and can be more conversational and helpful.

Peter D, 15/03/2019

Customer
Open, great manners, clear explanation about work and what needs to be done. Good communication, very tidy, highly knowledgeable, great customer care. Perfect end-to-end process! From 1st contact, scheduling, answering questions, clear what’s needed, reminder a day before, costs and/or quote is clear, making aware how & when to be paid, very competent on side - great to be a client. Keep your friendliness its trust building and key for success. We love to recommend you.

Ralf & Gabriela S, 11/11/2018

Customer
Brilliant work after being told by Rinnai that I needed a whole new appliance. Nick repaired [my Rinnai gas fire] with a new part and fixed a few other bits and pieces. I was so impressed with his service that I have put a recommendation for your company on our local facebook page. Above and beyond. I am hugely grateful for the expertise.

Fiona C, 4/09/2018

Customer
Gas Appliance Specialists had booked us in for 2 weeks in advance. I asked if it could be sooner as we would have very little heating for that time. They sent a technician around on his way home on the same day! WOW! That is service! Even though we thought it would be a simple and quick job it turned out not to be and the technician stayed 2 hours past his home time to try to solve the problem. Another WOW for service. The problem couldn’t be solved that day so the boss and 2 other workers turned up to obtain the parts and complete the job the very next day. All at Gas Appliance Specialists from the receptionists to the technicians and boss went above and beyond expectations to achieve a great result. I would recommend them to everyone. Thank you for service above and beyond the call of duty during a very busy work time for you.

Marilyn R, 24/08/2018

Customer
Simon was punctual efficient and tidy and best of all he seemed really competent and knew what he was talking about. Thanks!

David G, 17/08/2018

Customer
Sarah phoned ahead to tell me the exact time the serviceman would come and when he arrived he was very helpful and professional. It was an absolute pleasure to deal with such an efficient and well-run company. Thank you.

Barb B, 16/08/2018

Customer
Very good service and attention to detail was outstanding.

Paul F, 26/07/2018

Customer
Both Nick and Brooke were very friendly and knowledgeable. A pleasure to deal with.

George G, 25/07/2018

Customer
An excellent job with a very good service. The technicians are well trained and their great attitude are highly recommended. Please keep up the good work.

Tommy R, 21/05/2018

Customer
The team who helped get the appt were very helpful, and managed to get the system seen almost 2 weeks earlier than the time originally set. This was great considering I left it a wee bit late with the change of seasons to get this sorted! The technician Simon was great to deal with. He was so efficient and professional. He is a credit to your business and a great representative out there in people’s homes on behalf of your brand. I will definitely be recommending the company to anyone who needs their heating sorted this winter!

Andrew J, 17/05/2018

Customer
I have been a client for more than 12 years. I have been extremely satisfied with the excellent service provided by Nick. In fact about 6 years ago, it was Nick who found and fixed the problem after two firms came and failed.

Mahesan R, 09/05/2018

Customer
Great job, expertly completed and full explanation of what they had done. A pleasure from start to finish and all working beautifully.

Sally H, 6/04/2018

Customer
Simon came and took every care to make sure he had inspected and seen to everything. Couldn’t rate him more highly. He is an asset to your company.

Karin S, 21/03/2018

Customer
Very prompt office management. Friendly, reliable and skilled technicians.

Emma G, 10/02/2018

Customer
The service was done very professionally. All my questions were answered and I have utter confidence using your company.

Kit C, 06/02/2018

Customer
Customer service was excellent - from initial call to admin staff and on to serviceman.

Val T, 13/12/2017

Customer
Simon, was very professional, very concerned about our water pressure and did a thorough investigation to see the underlying problem. I was extremely delighted with the job done.

Farida M, 12/12/2017

Customer
[The technician] really knew his stuff and did an excellent job with the fire, hot water system and the removal of an old appliance. I wouldn’t hesitate in recommending Gas Appliance Specialists to anyone looking to service their appliances.

Jian E, 24/11/2017

Customer
Excellent service. Job very well done, technician was very informative and did everything as asked.

Iwona C, 14/09/2017

Customer
Very impressed with overall service provided by Gas Appliance Specialists. Sarah gave very prompt response for quote and questions asked, easy to book convenient time for service. Technician was excellent, personable and knowledgeable. Great work by whole team and would definitely use these guys for my next service or any repair.

Tracy E, 23/08/2017

Customer
Being able to pay by EFTPOS was hassle free and definitely my preferred method. Thanks!

Don B, 20/07/2017

Customer
We wanted our gas fire serviced because we are selling our home and wanted it up to date. The technician was great at fixing a problem and getting the fire back to an almost new appearance.

Patricia B, 19/07/2017

Customer
The service was impeccable from booking right through to the work being completed. This has been the best experience I have had with a service company in a very long time. You guys are great. Thanks so much.

Nick L, 12/07/2017

Customer
I was very impressed with the technician’s attention to keeping the area around the fire clean, and the polished finish of the appliance.

Kay P, 7/07/2017

Customer
Excellent service, good communication and prompt in getting back to me and keeping me informed.

Jo O, 12/06/2017

Customer
From the first contact to the completion of the job (very rapid response), everything was perfect. Very satisfactory outcome, and I can recommend Gas Appliance Specialists highly.

Graham H, 18/05/2017

Customer
From my first phone call to installation - very professional.

Raewyn F, 22/04/2017

Customer
Excellent service. Very happy with the work and the end result - the gas fire looks fantastic. Highly recommended - thank you. Will definitely use your services again.

Jillian S, 09/04/2017

Customer
Delighted at the service which was professional and thorough. From the booking to the reminder call, through to the service itself and the ability to be on a recall system. Thank you.

Melanie R, 03/04/2017

Customer
Simon was extremely professional in his approach and took extra care to ensure I was satisfied with his work and the explanations he gave me for changes that he made. Extremely good customer service.

Chris N, 21/03/2017

Customer
Great experience dealing with this team. Sarah was brilliant at liaising, organising and following up. Nick was a true professional. Thanks heaps for sorting our hot water before the weekend.

Stuart F, 05/12/2016

Customer
(Simon) couldn’t have been nicer and was very respectful. I wish all servicemen were so nice. He got on with the job so professionally and quietly.

Patsy M, 30/11/2016

Customer
I’d definitely recommend your company. Both the technicians who attended were extremely professional, courteous and left the place clean and tidy, thanks.

Amanda G, 21/10/2016

Customer
Wow! It’s not often you can rely on a company and its employees keeping its promises to arrive on time. Thanks so much. What a nice guy. Simon explained everything to me with easy to understand words. I found your company to be totally aware of my needs.

Greg C, 05/10/2016

Customer
I appreciated that he (the technician) not only serviced the appliance and fixed the fault, but he cleaned the appliance as well in places I have not been able to reach before. He even brought a vacuum cleaner to clean up after the work was complete.

Jean E, 05/10/2016

Customer
Courteous & efficient servicing - job very well done & would recommend to anyone looking for gas servicing.

Ellis L, 30/09/2016

Customer
(The technician was) very professional, very tidy, and cleaned up and left his boots at the door. Top tradesperson.

Darryl P, 15/09/2016

Customer
Appliance is working even better than when first purchased. Technician is also a first rate cleaner. Highly recommend this technician.

Judy M, 8/09/2016

Customer
Nick was extremely polite and very informative. He explained how the unit worked and gave me tips on how to problem solve in the future. Nick knew his stuff and worked through servicing the unit in a very efficient manner. From my initial contact with Sarah through to liaising with the technician this was excellent service! Thank you for your efficiency and excellent service! I will be recommending your company to others.

Diane R,

Customer
Very Friendly and efficient work carried to the BEST of process and procedure.

Dinesh R, 6/09/2016

Customer
Have been extremely impressed with Gas Appliance Specialists. Every detail from the booking, the technician, communication, invoice and email correspondence have been top notch. Have been very impressed with the level of service received. We are a plumbing company and would use them in the future for gas servicing and would recommend them to our clients.

Lee-Anne C, 26/08/2016

Customer
Gas Appliance Specialists are an excellent company to deal with - both the office staff & technicians!

Kirralee F, 15/08/2016

Customer
The job was done quickly and efficiency in a very friendly manner, and I would be only to pleased to recommend Gas Appliance Specialists (2005) Ltd to anyone who needs a water heater replaced. Thank you again for your excellent service.

Josie F, 10/03/2016

Customer
Nick was great & I also want to commend you guys on your overall great service - right through to invoicing…!

Adrian B, 10/03/2016

Customer
Firstly, the pre-sales contact was excellent. We were contacted prior to installation and given a good explanation of what to expect. Thank you for that. The installation team were thorough in their tasks and explanation on what they had achieved and how to use the system. I worked from home and could hear them interacting between themselves in an efficient, cooperative & friendly way. I liked that the team included a female installer. Very impressed.

Dawn-Lee O, 9/03/2011

Customer

Auckland's Leading Rinnai, Brivis & Escea Authorised Service Centre!

Don't wait for a breakdown!! Gas appliances should be checked and serviced every two years! Call us now for a friendly chat, on 0800 030 098.

We service the leading brands

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