Gas Appliance Specialists (2005) Limited is Auckland's leading authorised service centre for both Rinnai and Brivis gas appliances. We are experts in our field, with over 20 years' product experience, and we choose to deal in Rinnai and Brivis gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your gas appliance. Plus we have the full support direct from the manufacturer. Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time and will provide a quality and speedy repair or service.
We cover Central Auckland, North Shore and West Auckland and our friendly office staff are ready to handle your enquiry today.
Call us now, on 0800 030 098 (or 021 671 650).
HOW DO OUR CUSTOMERS RATE US?
93% of our customers* said we arrived On time!
100% of our customers* said our technicians are Friendly and courteous!
87% of our customers* said our technician did an Excellent job!
86% of our customers* said they had an Excellent overall experience!
* results taken from over 250 responses to our Customer Feedback Survey
Brilliant work after being told by Rinnai that I needed a whole new appliance. Nick repaired [my Rinnai gas fire] with a new part and fixed a few other bits and pieces. I was so impressed with his service that I have put a recommendation for your company on our local facebook page. Above and beyond. I am hugely grateful for the expertise. Fiona C, 4/09/2018
- Gas Appliance Specialists had booked us in for 2 weeks in advance. I asked if it could be sooner as we would have very little heating for that time. They sent a technician around on his way home on the same day! WOW! That is service! Even though we thought it would be a simple and quick job it turned out not to be and the technician stayed 2 hours past his home time to try to solve the problem. Another WOW for service. The problem couldn't be solved that day so the boss and 2 other workers turned up to obtain the parts and complete the job the very next day. All at Gas Appliance Specialists from the receptionists to the technicians and boss went above and beyond expectations to achieve a great result. I would recommend them to everyone. Thank you for service above and beyond the call of duty during a very busy work time for you. Marilyn R, 24/08/2018
Nick was extremely polite and very informative. He explained how the unit worked and gave me tips on how to problem solve in the future. Nick knew his stuff and worked through servicing the unit in a very efficient manner. From my initial contact with Sarah through to liaising with the technician this was excellent service! Thank you for your efficiency and excellent service! I will be recommending your company to others. Diane R, 06/08/2018
The team who helped get the appt were very helpful, and managed to get the system seen almost 2 weeks earlier than the time originally set. This was great considering I left it a wee bit late with the change of seasons to get this sorted! The technician Simon was great to deal with. He was so efficient and professional. He is a credit to your business and a great representative out there in people's homes on behalf of your brand. I will definitely be recommending the company to anyone who needs their heating sorted this winter! Andrew J, 17/05/2018
I have been a client for more than 12 years. I have been extremely satisfied with the excellent service provided by Nick. In fact about 6 years ago, it was Nick who found and fixed the problem after two firms came and failed. Mahesan R, 09/05/2018
- Customer service was excellent - from initial call to admin staff and on to serviceman. Val T, 13/12/2017
- Simon, was very professional, very concerned about our water pressure and did a thorough investigation to see the underlying problem. I was extremely delighted with the job done. Farida M, 12/12/2017
- [The technician] really knew his stuff and did an excellent job with the fire, hot water system and the removal of an old appliance. I wouldn't hesitate in recommending Gas Appliance Specialists to anyone looking to service their appliances. Jian E, 24/11/2017
- Excellent service. Job very well done, technician was very informative and did everything as asked. Iwona C, 14/09/2017
- Very impressed with overall service provided by Gas Appliance Specialists. Sarah gave very prompt response for quote and questions asked, easy to book convenient time for service. Technician was excellent, personable and knowledgeable. Great work by whole team and would definitely use these guys for my next service or any repair. Tracy E, 23/08/2017
- Being able to pay by EFTPOS was hassle free and definitely my preferred method. Thanks! Don B, 20/07/2017
- We wanted our gas fire serviced because we are selling our home and wanted it up to date. The technician was great at fixing a problem and getting the fire back to an almost new appearance. 10/10. Patricia B, 19/07/2017
- The service was impeccable from booking right through to the work being completed. This has been the best experience I have had with a service company in a very long time. You guys are great. Thanks so much. Nick L, 12/07/2017
- I was very impressed with the technician’s attention to keeping the area around the fire clean, and the polished finish of the appliance. Kay P, 7/07/2017
- Excellent service, good communication and prompt in getting back to me and keeping me informed. Jo O, 12/06/2017
- From the first contact to the completion of the job (very rapid response), everything was perfect. Very satisfactory outcome, and I can recommend Gas Appliance Specialists highly. Graham H, 18/05/2017
- From my first phone call to installation - very professional. Raewyn F, 22/04/2017
- Excellent service. Very happy with the work and the end result - the gas fire looks fantastic. Highly recommended - thank you. Will definitely use your services again. Jillian S, 09/04/2017
- Delighted at the service which was professional and thorough. From the booking to the reminder call, through to the service itself and the ability to be on a recall system. Thank you. Melanie R, 03/04/2017
- Simon was extremely professional in his approach and took extra care to ensure I was satisfied with his work and the explanations he gave me for changes that he made. Extremely good customer service. Chris N, 21/03/2017
- Firstly, the pre-sales contact was excellent. We were contacted prior to installation and given a good explanation of what to expect. Thank you for that. The installation team were thorough in their tasks and explanation on what they had achieved and how to use the system. I worked from home and could hear them interacting between themselves in an efficient, cooperative & friendly way. I liked that the team included a female installer. Very impressed. Dawn-Lee O, 9/03/201
- Great experience dealing with this team. Sarah was brilliant at liaising, organising and following up. Nick was a true professional. Thanks heaps for sorting our hot water before the weekend. Stuart F, 05/12/2016
- (Simon) couldn't have been nicer and was very respectful. I wish all servicemen were so nice. He got on with the job so professionally and quietly. Patsy M, 30/11/2016
- I'd definitely recommend your company. Both the technicians who attended were extremely professional, courteous and left the place clean and tidy, thanks. Amanda G, 21/10/2016
- Wow! It’s not often you can rely on a company and its employees keeping its promises to arrive on time. Thanks so much. What a nice guy. Simon explained everything to me with easy to understand words. I found your company to be totally aware of my needs. Greg C, 05/10/2016
- I appreciated that he (the technician) not only serviced the appliance and fixed the fault, but he cleaned the appliance as well in places I have not been able to reach before. He even brought a vacuum cleaner to clean up after the work was complete. Jean E, 05/10/2016
- Courteous & efficient servicing - job very well done & would recommend to anyone looking for gas servicing. Ellis L, 30/09/2016
- (The technician was) very professional, very tidy, and cleaned up and left his boots at the door. Top tradesperson. Darryl P, 15/09/2016
- Appliance is working even better than when first purchased. Technician is also a first rate cleaner. Highly recommend this technician. Judy M, 8/09/2016
- Very Friendly and efficient work carried to the BEST of process and procedure. Dinesh R, 6/09/2016
- Have been extremely impressed with Gas Appliance Specialists. Every detail from the booking, the technician, communication, invoice and email correspondence have been top notch. Have been very impressed with the level of service received. We are a plumbing company and would use them in the future for gas servicing and would recommend them to our clients. Lee-Anne C, 26/08/2016
- Gas Appliance Specialists are an excellent company to deal with - both the office staff & technicians! Kirralee F, 15/08/2016
- The job was done quickly and efficiency in a very friendly manner, and I would be only to pleased to recommend Gas Appliance Specialists (2005) Ltd to anyone who needs a water heater replaced. Thank you again for your excellent service. Josie F, 10/03/2016
- Nick was great & I also want to commend you guys on your overall great service - right through to invoicing…! Adrian B, 10/03/2016