How often should I service my heater?
Brivis recommends servicing your unit every two years.
How long will my heater service take?
A service of the unit itself takes approximately 60 to 90 minutes. A full system service, which includes servicing the unit, a ducting inspection, and vacuuming of the outlets, takes approximately 90 to 120 minutes. Full system servicing is only done outside of the busy winter months.
What's involved in a service?
During our spring/summer service program we do a full system service, which includes servicing the unit, a ducting inspection, and vacuuming of the outlets. Outside the offer period we only service the unit and all the components of the unit.
Do you charge a per 15 minute rate on top of the call out labour fee?
For regular servicing and our spring/summer service program we charge a flat rate regardless of the time we are on site. For all repairs we charge a 'house call charge', which includes travel to site, vehicle costs and the first half hour of labour. After the first half hour, time is charged at 15 minute intervals.
Do you carry parts to repair the heater on the same day
Gas Appliance Specialists is a service agent for Brivis. All our vehicles are fitted out with the complete range of parts and we are able to fix on the same day, in most cases.
What area do you service?
We cover most of Auckland, but more specifically, north of Auckland to Albany, south of Auckland to Manukau, East of Auckland to Howick and West of Auckland to West Harbour.
If my heater is blowing cold air is that a major repair?
This could be a number of issues and until one of our technicians inspects the unit, we cannot tell whether it is a major or minor issue.
Do you replace existing heaters?
Yes, we can provide a quote to replace your existing heater.
Do you do new installations?
No, we concentrate on the maintenance of the two brands we support.
Is your company able to recommend an installation company?
Yes, please call our office if you need a referral.
Does your company work after hours or weekends?
We only offer an after-hours emergency service to our existing commercial customers, which does come with an after-hours call out fee.