Frequently Asked Questions - Rinnai

Rinnai gas heaters:

How often should I service my Rinnai gas heater or gas water heater?

The manufacturer recommends servicing your gas appliance every two years. This includes gas fires, gas water heaters, gas convector heaters and gas radiant heaters.

How long will my Rinnai gas heater service take?

A service of a Rinnai water heater, convector heater, or radiant heater takes approximately 20-45 minutes, depending on the appliance. A service of a Rinnai gas fire takes approximately 45-60 minutes, depending on the model.

What’s involved in a service?

During our spring/summer service program we offer fixed price servicing, which includes complete strip down, thorough cleaning, adjustments, re-commissioning and testing of the appliance. We also issue a gas safety certificate.

Do you charge a per 15 minute rate on top of the call out labour fee?

For regular servicing and our spring/summer service program we charge a flat rate regardless of the time we are on site. For all repairs we charge a ‘house call charge’, which includes travel to site, vehicle costs and the first half hour of labour. After the first half hour, time is charged at 15 minute intervals.

Do you carry parts to repair the heater on the same day?

Gas Appliance Specialists is an authorised Rinnai service centre. All our vehicles are fitted out with a complete range of parts and we are able to fix on the same day, in most cases.

What area do you service?

We cover Auckland Central, North Shore, East Auckland and West Auckland.

Do you replace existing Rinnai heaters/water heaters?

Yes, we can provide a quote to replace your existing Rinnai heater/water heater.

Do you do new installations?

No, we concentrate on the maintenance of the three brands we support.

Is your company able to recommend an installation company?

Yes, please call our office if you need a referral.

Does your company work after hours or weekends?

We only offer an after-hours emergency service to our existing commercial customers, which does come with an after-hours call out fee.