Services | Gas Appliance Specialists

OUR SERVICES

We specialise in the repair and maintenance of the following gas appliances:

  • Brivis ducted central heating systems
  • Rinnai gas fireplaces – Inbuilt (e.g. Arriva, Compact, Compact 2, Ember, Evolve, IB30, Lumina, Neo, Symmetry, Timberflame)
  • Rinnai gas fireplaces – freestanding (e.g. Neo, Timberflame)
  • Rinnai INFINITY continuous flow gas water heaters (domestic and commercial)
  • Rinnai iHeat central heating systems
  • Rinnai Energysaver flued gas heaters
  • Rinnai portable or wall-mounted convector gas heaters (e.g. Avenger, Blaze, Cosypanel, Dynamo, Enduro, RCE…)
  • Rinnai radiant gas heaters (e.g. Super Ray, Aira)

We specialise in the installation and replacement of the following gas appliances:

  • Rinnai Brivis central heating units and full ducted systems
  • Rinnai INFINITY continuous flow gas water heaters (domestic and commercial)
  • Rinnai Energysaver flued gas heaters
  • Rinnai Super Ray radiant gas heaters

How often do gas appliances need servicing?

Gas appliances should be serviced every two years, some yearly. This is for reasons of efficiency, reliability and safety. Regular servicing reduces the risk of breakdowns, which can be particularly inconvenient for you if this occurs over the busy winter season.

Servicing a gas appliance can be dangerous. Only trained and qualified personnel should install, repair or service the equipment. Our appliance technicians are fully trained and licensed and once the job has been completed and your appliance is safe to use, we will supply you with the applicable Certificate of Compliance or Gas Safety Certificate as required by law.

We are a member of the Master Plumbing, Gas Fitting and Drain Laying Association, giving you total piece of mind.

We are a member of Site Safe New Zealand.

Our Service Areas in Auckland

We cover most areas of Auckland including Central Auckland, CBD, East Auckland, North Shore, and West Auckland.

Here’s a list of just some of the suburbs we cover: Albany, Torbay, Browns Bay, Mairangi Bay, Glenfield, Birkenhead, Takapuna, Devonport, St Heliers, Glendowie, Meadowbank, Remuera, Howick, Bucklands Beach, Dannemora, Onehunga, Mt Roskill, Epsom, Mt Eden, CBD, Ponsonby, Herne Bay, Pt Chevalier, Mt Albert, New Lynn, Titirangi, Henderson, Te Atatu, Massey, West Harbour, and Hobsonville.

How often do gas appliances need replacing?

Gas appliances in general have a life expectancy of approximately 15 years. A regular service and safety check (every 2 years) is even more important with aging appliances as they can become dangerous if left unchecked. Also in time replacement parts may no longer be available. If your appliance is more than 15 years old it may be timely to start thinking about replacement.

Free quotes for installations and replacements

We offer free quotes for installations and replacements of Brivis central heating units, Rinnai INFINITY continuous flow water heaters, Rinnai Energysavers and Rinnai Super Ray radiant heaters.

Cost and pricing

  • We charge a Call Out Fee and then Time on site which is charged in 10 minute increments.
  • We do not charge for our time to drive to your property. (some companies do)
  • We do not charge a mileage fee, unless you are outside our service area. (some companies do)
  • We do not charge for our time to collect parts (some companies do). No need, as our vehicles are fully stocked with a large range of genuine spare parts.
  • If, on the odd occasion we do need to order a part and return for a second visit, then additional Time on site would be charged only (i.e. no second call out fee).
  • We are required by law to issue the applicable safety or compliance certificate after each service, repair or replacement of an appliance. We charge a small certification fee for this. Where multiple certificates are required (on the same visit) we only charge one certification fee.

Terms of Trade

Payment is required on completion of the job. We accept payment by eftpos, cheque or direct credit. Visa or Mastercard payments will incur a surcharge fee.

Kindly note that non payment of our invoice may incur additional costs such as interest and collection fees.

Cancellations: As we are a family owned and operated business, we would appreciate as much notice as possible should you need to cancel or change your appointment. We allocate time in our schedule just for you, and changes at late notice can affect the smooth running of the business. Kindly note that less than 24 hours-notice of any change to your appointment may incur a cancellation fee.

Why Choose Us?

  • You’re in good hands! We are the only independent authorised service centre in Auckland for Rinna and Brivis gas appliances.
  • We are friendly and courteous.
  • We schedule an actual appointment time, so you can plan the rest of your day.
  • Our gas appliance technicians are fully licensed gasfitters.
  • We are manufacturer trained and supported, and super-experienced with Rinnai and Brivis gas appliances.
  • We only deal in Rinnai and Brivis meaning we can be super-efficient working on your appliance.
  • Our vehicles are fully stocked with genuine spare parts.
  • Any warranty claim can be handled by us directly with the manufacturer.
  • We have over 20 years product experience.
  • We stand behind our work!
  • If we can’t fix it, nobody can!

Warranty Claims

All Rinnai and Brivis appliances come with a warranty period ranging from 1 to 5 years (or more for some components) from date of purchase. Please refer to your individual warranty for full details.

Warranties cover manufacturing defects of the appliance only and any warranty claim must be confirmed by our technician, or in some cases the manufacturer themselves.

If your appliance is still under warranty and you believe you have a claim then you may be required to have your Certificate of Compliance (CoC) on hand for our technician to view. Your CoC would have been issued to you by your installer at the time of installation – This is a legal requirement.

Your warranty will not apply if (for example) the product has been improperly installed or is otherwise installed contrary to manufacturer’s recommendations, has been damaged during or after installation, has not been operated in accordance with operating instructions, or has been subjected to damage or abuse beyond that expected from conditions of normal use. Regular servicing of the appliance is also a condition of the warranty period and must be carried out by an authorised service centre.

For the avoidance of doubt please note that if your job is not deemed coverable under warranty or if you do not have your CoC on hand, then charges will apply. Please note our terms of trade above.

Call us today

Call us now on 0800 030 098 (or 021 671 650). Our friendly office staff are ready to help.

Our office hours are Monday to Friday 8:30am to 5:00pm.

AUCKLAND'S LEADING RINNAI & BRIVIS AUTHORISED SERVICE CENTRE!

Don't wait for a breakdown!! Gas appliances should be checked and serviced every two years! Call us now for a friendly chat, on 0800 030 098.