CREDENTIALS & TESTIMONIALS

Gas Appliance Specialists (2005) Limited is Auckland’s leading authorised service centre for Rinnai and Brivis gas appliances. We are experts in our field, with over 20 years’ product experience, and we choose to deal in Rinnai and Brivis gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your gas appliance. Plus we have the full support direct from the manufacturers. Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time and will provide a quality and speedy repair or service.

We cover Central Auckland, CBD, North Shore, West Auckland and East Auckland and our friendly office staff are ready to handle your enquiry today.

Call us now, on 0800 030 098 (or 021 671 650).

HOW DO OUR CUSTOMERS RATE US?

97% of our customers* said we arrived On time!
99% of our customers* said our technicians are Friendly and courteous!
89% of our customers* said our technician did an Excellent job!
87% of our customers* said they had an Excellent overall experience!

*Results are taken from over 1,000 responses to our Customer Feedback Survey. Results have been updated as at 29th July 2024.

Testimonials

Sheree M – 17.10.24

Roger and Nico were very professional and courteous. They have represented your company well!

Leith W – 19.09.24

Joel and Brooke were both friendly and skilled, lovely folks. Wonderful that Gas Appliance Specialists could come on the same day I needed a new gas infinity hot water heater.

Kristina S – 16.09.24

Very impressed with service and response.

Bev W – 13.09.24

I cannot speak more highly of your technicians They were very professional. Courteous and did a splendid job.

Beatrice Faumuina – 28.08.24

Nick and the team went above and beyond with an expert installation. The new system looks great, and makes a huge difference to the Thank you, thank you, Brooke, Nick, Linda, and Helen! From booking the service to completing the service/repair, Gas Appliance Specialist Ltd are professional, thorough, and AMAZING! Book them Today - you will not be disappointed

Jack Tame – 19.08.24

Nick and the team went above and beyond with an expert installation. The new system looks great, and makes a huge difference to the comfort in our home.

Andrew L – 12.08.24

Lynda was instantly receptive to my "hypothermic plight" and came up with an appointment solution that delighted me. Friendly, professional and efficient. What's not to like?

Brooke the Magician. Immediately found the problem. Swiftly fixed the problem. Tested the fix, (and it worked). Politely laughed at all my weak jokes, And drove off leaving me happy, comfortable and WARM...... You need a "Better than Excellent" category.

Graeme Y – 03.08.24

[Trent] was a great Ambassador for your Company. Extremely courteous and friendly. Knew his job and explained what he had done. A very nice young person.

Stephen L – 29.07.24

Joel was excellent and considerate - shutting lounge door to ensure noise was minimized when I was in a work call. I found Joel to be excellent. Knowledgeable and nice guy.

Alastair P – 29.07.24

Very happy with the job done - the guys were very professional and courteous.

Lewis G – 04.06.24

[Brooke] is very well qualified and co-operative and takes pride in her work. Also followed up a couple of weeks later to ensure all was well.

Peter O – 30.05.24

Best ever [overall customer experience] with good explanations of what was wrong and needed to be done.

Huia H – 28.04.24

Great service, I really appreciate knowing our gas appliances are serviced by experts for both safety and efficiency. Thank you.

Alexandra S – 16.04.24

The technician you sent was excellent, he turned up exactly when he said he would, didn’t get annoyed at all the pesky questions the kids asked and did an excellent job of servicing the heater which is now in much better state than he found it.

Stuart L – 11.03.24

This was an emergency for me as my wife was in hospital and there was no hot water. The person I dealt with on the phone went to no end of trouble to arrange for a technician to come by. I am very grateful to them and the extra trouble they went to for me. I was very impressed with the way my case was handled.

Jane E – 01.03.24

Very satisfied with this efficient service. Communication throughout the process has been excellent. Timekeeping of the technician was excellent.

Irwin D – 23.02.24

Joel was extraordinary, friendly, helpful, knowledgeable and informative. While on the job, he was able to explain the maintenance part and the importance of a 2-year service.

Jen W – 01.02.24

Excellent service - friendly, patient, skilled. Thank you for providing such a helpful and professional service.

Paul J – 23.01.24

Was telling a mate what excellent customer service you guys had, I knew nothing about anything regarding my gas heating unit which needed a service and safety cert, and you guys sorted what seamed effortlessly.

Tony M – 16.01.24

Outstandingly informative and courteous interaction. Extremely clear and helpful explanations. Many thanks.

Rachel D – 11.12.23

I found the two technicians very pleasant and efficient at their job. A dust sheet was put down and they asked me to shift items they were concerned about. The main technician was training the second person and from what I overheard she was doing an excellent job, and both worked very well together. It was good to see.

Roz P – 28.11.23

Brooke provided a thorough meticulous clean and overhaul of my heater. This was certainly the most comprehensive job I have ever had. You are extremely fortunate to employ such a competent and pleasant woman. She was meticulous in her role.

Ajith D – 28.11.23

Outstanding workmanship and will not hesitate to recommend your company to others in need!

Johnathon C – 13.11.23

Nick and Brooke were amazing. Stand out service! So happy we went with you guys.

Laurence S – 14.08.23

Very good comms. Called me also when the techs were running a little late.

Don W – 08.08.23

Nick and his team did a thoroughly professional job. They showed great pride in their work. We are thoroughly enjoying the much-improved environment they have provided for us.

Caroline D – 01.08.23

Your service was recommended to me and I would recommend you to others.

Ngaire H – 26.07.23

We were without hot water and had a sick child. Having faffed about with electricians to try and isolate the problem, Gas Appliance Specialists were just that… Specialists. Good communication.

Jane C – 25.07.23

Very friendly and super helpful. The team went over and above to fit our new heater in what was a very difficult [installation] including using their ingenuity to get the job completed. Excellent company to deal with fitted us in to ensure we had the new heater installed in time for the settlement of our house sale. Excellent experience, outstanding service from the installation team would highly recommend. Will get them in to quote for a ducted heating system at my new house.

Kim T – 05.07.23

Joel was awesome and worked with the added distraction from my 20mth old granddaughter in the room. He was very helpful and explained everything I asked re the remote and how to use it. Very impressed with his work.

Eddie & Linda – 20.06.23

Brooke was extremely courteous and respectful and you are lucky to have her as an employee. [She] did an excellent job and left our lounge spick and span. We were very impressed with her attitude and her diligence in the cleaning and servicing of our fireplace.

Rebecca A – 19.06.23

The technician was excellent - she was prompt, professional and fixed the problem.

Jacqui K – 30.05.23

Brooke was the most informative technician that has ever visited our house to service. Finally, I understand more about the system after all these years. Took the time to explain. Brilliant thanks.

Eddie T – 12.05.23

Joel was a nice young man, very professional and knowledgeable about our Gas fire. He worked quickly and was happy to explain what work he was doing. He was nice to have in the house.

Katya C – 11.04.23

Very friendly staff, helpful with the booking and the service technician was great. Arrived on time, and had great communication.

Matt N – 04.04.23

Really helpful. I have used [Gas Appliance Specialists] in the past and the customer service has always been great. We had an urgent issue with our Brivis central heating unit and they were very fast to respond. Highly recommend...!!!

Martin S – 23.03.23

Listened, friendly, smart assessment, & clear advice. 10/10.

Sandi V – 18.02.23

Very helpful, easy to deal with - explained well. great service.

Chris H – 07.02.23

Joel was courteous, helpful and efficient. He explained the issues of an older water heater clearly.

Jane W – 02.02.23

Very efficient and professional. [The technician] was extremely helpful friendly and courteous. He rang his boss for the new system and it was installed same day.

Marewa B – 20.10.22

Your technician Joel was fabulous 😊- Contacted me whilst on the job to explain some options about the heater and what he thought was the best way to go. Explained them clearly with approx. costs and what I could expect in the future. Extremely helpful to be well informed so if anything happens it’s not such a major.

David C – 17.10.22

[The technician] was a pleasure to have at our home. Great job and excellent communication.

Brooke P – 30.08.22

Brooke from Gas Appliance Specialists was very friendly and diligent with our job – it wasn’t an easy problem to fix and it was pouring with rain but she persisted! Also gave us a heads up about our hot water system too which will save us time and money down the track!

Roger G – 18.08.22

Very easy process. Your customer service was exemplary. Brooke presented herself very well, was fully equipped to do the work even including a dust sheet, which she laid underneath the appliance being serviced and including a small vacuum cleaner. You clearly have a well refined system that has worked extremely well for me, so keep up the good work and I believe you will continue to be a very successful business.

Mike M – 22.05.22

I just want to pass on my thanks to you, Lynda, and Sarah for the way you dealt with my hot water ‘crisis’. Furthermore, a thank you to your technician who installed the water heater and who, by all reports, was very prompt, polite and professional. I found you and your team very efficient and felt I was your only customer, such was the speed you got the ball rolling and onto the job to help. I am sure you will agree, many times a customer is left bewildered at the service received from some businesses, however I am happy to say, my experience with your company has restored some faith in the word service. So, once again, many thanks.

Deirdre K – 11.05.22

I would like to thank Sarah for her professionalism and lovely sense of humour. As promised, said she would contact us if there were any cancellations – which we were delighted there were and the technician promptly. Thank you for getting our heat back on as quickly as possible!

Julie L – 10.05.22

[The technician was] extremely friendly, informative and helpful. [They] went through everything with us explaining what she was doing. [Regarding overall experience] Could not have asked for anything better. Just appreciate the communication from the office and managing to fit us in so quickly.

Harry M – 26.04.22

I was very pleased with a top man delivering great service pleasant informative advice and politely answering my dumb questions!