Testimonials - Gas Appliance Specialists


Gas Appliance Specialists (2005) Limited is Auckland’s leading authorised service centre for Rinnai and Brivis gas appliances. We are experts in our field, with over 20 years’ product experience, and we choose to deal in Rinnai and Brivis gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your gas appliance. Plus we have the full support direct from the manufacturers. Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time and will provide a quality and speedy repair or service.

We cover Central Auckland, CBD, North Shore, West Auckland and East Auckland and our friendly office staff are ready to handle your enquiry today.

Call us now, on 0800 030 098 (or 021 671 650).


  • 97% of our customers* said we arrived On time!
  • 99% of our customers* said our technicians are Friendly and courteous!
  • 89% of our customers* said our technician did an Excellent job!
  • 87% of our customers* said they had an Excellent overall experience!

*Results are taken from 805 responses to our Customer Feedback Survey. Results have been updated as at 24th May 2022.


Brooke from Gas Appliance Specialists was very friendly and diligent with our job – it wasn’t an easy problem to fix and it was pouring with rain but she persisted! Also gave us a heads up about our hot water system too which will save us time and money down the track! 

Brooke P, 30.08.2022

I would like to thank Sarah for her professionalism and lovely sense of humour. As promised, said she would contact us if there were any cancellations – which we were delighted there were and the technician promptly. Thank you for getting our heat back on as quickly as possible!

Deirdre K, 11.05.2022

Really impressed with customer service – knowledgeable and friendly staff and great communication.

Fiona R, 24.10.21

Brook is excellent at her job. Speedy and definitely knows what she is about. I was very impressed with her workmanship and her attitude to the customer.

Ann M, 29.07.21

Brooke & Raju are highly skilled & friendly people. Prompt, honest, polite, & the workmanship is second to none. Considering the job done, the price was way cheaper compared to competitors! Will definitely recommend Gas Appliance Specialists! See you guys when the need arises. Million thanks!

Julius T, 26.06.2021

Very easy process. Your customer service was exemplary. Brooke presented herself very well, was fully equipped to do the work even including a dust sheet, which she laid underneath the appliance being serviced and including a small vacuum cleaner. You clearly have a well refined system that has worked extremely well for me, so keep up the good work and I believe you will continue to be a very successful business.

Roger G, 18.08.2022

Joel was excellent to deal with – on time, explained what was going on and was helpful with some questions I had.

James C, 13.04.2022

Fantastic service from start to finish. Technician was very knowledgeable, friendly, polite and helpful. Great experience!

Vivienne R, 31.03.2022

It was great to see a female technician with a big smile and great customer service. Explained everything clearly and was very helpful.

Fiona C, 29.07.21

The technician was super polite and helpful. Great to see a female doing the job :-).  Excellent – from booking the job, to servicing and follow up.

Maureen O, 14.06.2021

The technician was brilliant, an amazing young woman, I was so impressed with the care and attention she paid to my appliance and home; she is an employee you should be extremely proud of. Thank you.  

Judith M, 24.05.2021

I just want to pass on my thanks to you, Lynda, and Sarah for the way you dealt with my hot water ‘crisis’. Furthermore, a thank you to your technician who installed the water heater and who, by all reports, was very prompt, polite and professional. I found you and your team very efficient and felt I was your only customer, such was the speed you got the ball rolling and onto the job to help. I am sure you will agree, many times a customer is left bewildered at the service received from some businesses, however I am happy to say, my experience with your company has restored some faith in the word service. So, once again, many thanks.

Mike M, 22.05.2022

I was very pleased with a top man delivering great service pleasant informative advice and politely answering my dumb questions!

Harry M, 26.04.2022

Brooke wore a face mask which stayed on throughout. Really appreciate that. Emails have been helpful and proactive. Everything explained well. Brooke was wonderful, fast and punctual. She explained what she was doing and why, and asked before she did anything in order to check.

Julie H, 05.10.21

Joel at Gas Appliance Specialists completed a fast and efficient repair on the duct work to our Brivis central heating system. A very pleasant experience!

Nick G, 29.07.21

Gas Appliance have been servicing our fireplace for 13 years now. Excellent service every time.

Sala M, 21.07.2021

[The technician was] extremely friendly, informative and helpful. [They] went through everything with us explaining what she was doing. [Regarding overall experience] Could not have asked for anything better. Just appreciate the communication from the office and managing to fit us in so quickly.

Julie L, 10.05.2022

Really like how efficient the company is. Work is done on time, good communication before technician arrives.

Jane E, 21.03.2022

We have found your company very easy and friendly to deal with. All enquiries have been answered promptly and staff are very helpful. 

Chris W, 11.03.2022

Excellent customer service. The technicians went over and above with the replacement furnace and new ducting. Extremely courteous and proud of their work. Highly recommended

Maria G, 02.10.21

We are all very pleased with our new [Rinnai] Brivis heating and cooling system. It is very nice to have the house so evenly heated and we look forward to the cooling next summer. Please pass on my appreciation to Nick, Joel and the team for the care and attention to detail given throughout the installation process.

Rosanne S, 23.07.2021

Eric came to my rental house to install a new Rinnai hot water heater. He is very professional, punctual, efficient and quick. He also has helped us find and solve problems that other gas plumbers weren’t able to find. I would recommend Eric and this company without hesitation for any gas requirements. 

Ruka T, 06.05.2021

heater repairs


Don't wait for a breakdown!! Gas appliances should be checked and serviced every two years! Call us now for a friendly chat on 0800 030 098.