Testimonials - Gas Appliance Specialists

CREDENTIALS & TESTIMONIALS

Gas Appliance Specialists (2005) Limited is Auckland’s leading authorised service centre for Rinnai and Brivis gas appliances. We are experts in our field, with over 20 years’ product experience, and we choose to deal in Rinnai and Brivis gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your gas appliance. Plus we have the full support direct from the manufacturers. Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time and will provide a quality and speedy repair or service.

We cover Central Auckland, CBD, North Shore, West Auckland and East Auckland and our friendly office staff are ready to handle your enquiry today.

Call us now, on 0800 030 098 (or 021 671 650).

HOW DO OUR CUSTOMERS RATE US?

  • 95% of our customers* said we arrived On time!
  • 100% of our customers* said our technicians are Friendly and courteous!
  • 89% of our customers* said our technician did an Excellent job!
  • 87% of our customers* said they had an Excellent overall experience!

* results taken from over 470 responses to our Customer Feedback Survey

Testimonials

Very friendly and approachable team! Jess is extremely lovely and helpful!! Really appreciate Jess and the team’s assistance and arrangements to keep us warm and safe!! I found you in Google and am very impressed with your service and reasonable price. Especially with your wonderful customer service, with phone calls, reminding emails! A very happy customer!
Mianni P, 05.06.2020

We have been in the process of renovating our house. We chose to install a gas fire as well as swap out the electric hot water for gas.

We asked Gas Appliance Services to do the work. Nick first liaised with our builders to ensure construction of the fire cavity was correct, then he and Brooke carried out the installation once everything was ready.

We were impressed with the time it took to get all the installation done and how they ensured it worked within the overall renovation. Nick spent time testing everything after to make sure all was well.

Very pleased with the quality of their work and their professionalism. We wouldn’t hesitate in recommending Gas Appliance Services.

Stephen W, February 2020

Joel and Nick (the fixers), could not have been better. They were magnificent. Fast, efficient, and effective. (They even politely laughed at my jokes). My problem instantly became their problem. Beautifully warm last night. My family’s winter ice-berg has melted away. Jessica and Sarah provided great service, responding to all my requests professionally and diligently.
Andrew L, 16/07/19

Love the fact you bring your own vacuum cleaner, take your shoes off, and explain what you did and why. Simple things but so often missing with tradies these days. Well done.
Jason H, 21/05/2019

Eric was really approachable. House left immaculate, and [the technician was] full of advice. Eric was brilliant – because of him, we will definitely use you again.
Stephen E, 27/03/2019

The technician was very helpful. We thought there was a fault and I paid for a new part – and then we didn’t need it so i get a refund – Perfect! I am so impressed with the service levels.
Nicola T, 08/02/2019

A big thank you to Brooke for the work she did servicing our Brivis central heating unit at home, although I wasn’t there I did speak to her by phone, and also my wife has given me a report back after Brooke had finished. Brooke was exceptionally helpful, willing to do whatever was necessary. Managed to also identify a small leak from one of our bathrooms underneath the house as part of her work, and was just tremendous. So it deserves a big thank you to Brooke and for her to be acknowledged at work and we look forward to having her back in the future. So thanks again.
Michael E, 1/05/2020

We knew that installing a gas heating system into an old three-level house wouldn’t be the easiest of jobs, but Nick and his team seemed to enjoy the challenge. They accommodated my desire to position the vent and the return air box as discreetly as possible. They overcame all obstacles and were very friendly and efficient.

It was a pleasure to deal with Nick and his capable technicians, and also Sarah who runs the business side of the operation and liaises with clients. In particular, we were impressed by the professionalism and enthusiasm of Brooke, who is the company’s first female gas appliance technician. We felt we were dealing with “real people” who had the interests of their clients at heart and we would highly recommend their services.

Wendy M, January 2020

It was great they come on time. They even wiped the outside of the heater, which I thought was great service. The whole process of this has been great. Great breakdown on the invoice A+++. Friendly specialists very respectful and they both did a great job
Ramila C, 29/09/19

Excellent professional job. Fantastic to deal with. Extremely professional work. A pleasure to have somebody who knew exactly what they were doing.
Karen B, 19/09/19

Dear Jessica. Thank you for making me laugh out loud, even though I was distracted by those sneaky polar bears. Great job.

Very nice chap with a very nice manner. A pleasure to have such a pleasant person doing the work required 10 out of 10.
Richard F, 17/04/2019

Everyone is very friendly and very helpful. I loved the fast response when twice Sarah needed to get back to me with answers, once for the technician and the other for my question over the pilot part and Rinnai. Couldn’t be more helpful.
Carolyn J, 05/03/2019

Brooke did a great job, was very clean and tidy, she explained what work was required. Great to have the recall reminder that the service was due, and prompt, friendly service. Very impressed, and appreciate the service.
Sue C, 21/01/2019

Nick and his team were fantastic at helping me out. They were extremely helpful, friendly and prompt and I couldn’t be happier with the service they provided. Would highly recommend.
Fiona M 30.03.2020

Gas Appliance Specialists installed a central heating system in my office. They were extremely professional and all work was carried out very efficiently and quickly with minimum disruption to the day to day running of the office. The staff were very knowledgeable and friendly and the work was carried out on time and on budget. The system installed is very efficient and I would recommend this Company to anyone looking for a Gas Specialist.”
Wendy K, January 2020

Outstanding service and a great team to deal with, would not hesitate to recommend them to others.
Garry B, January 2020

We were kept well informed by the office about the ETA of the technician, which we appreciated. We were very impressed with the prompt, quality of their service and the attentive communication from their office.
Anne, 19/06/2019

Simon left the place clean and took the initiative to clean the finger marks left on the ceiling board. I am very impressed with Simon’s professional and skilled manner when he did the job. Good communication as he explained what he had done. Fantastic service from Sarah in the office too.
Ailin H, 09/04/2019

Brooke was Absolutely superb… Wanted to tell you how great [the overall customer] experience was and then voila, there is a customer survey! Technician outstanding in all regards… Totally went the extra mile on looking at the wider picture of what we might need etc etc… Would say more but typing on my phone! Keep her!!!
Jo S, 27/02/2019

I would just like to say what a pleasure it was to meet the [technician] who serviced my gas appliance today! He was very professional and extremely polite! Once again many thanks for this excellent service.
Monique F, 16/01/2019

My technician quickly diagnosed the problem, she repaired it and swept and wiped down the surrounding. Thank you so much for the great service.
Dianne O 24.03.2020

Great service thank you – your technician arrived right on time and was courteous and efficient. Would definitely recommend.
Lisa M 20.03.2020

The service work was efficient and effective, the technician was experienced and knowledgeable. The office support was also efficient and helpful, thank you
Lou A, 10/03/2020

Gas Appliance Specialists serviced my Rinnai hot water heater. I found them to be organised, professional experts with friendly approachable staff. Thanks Gas Appliance Specialists for giving me peace of mind that my gas appliance was safe and working correctly!
Catherine M, January 2020

We have been super impressed by Brooke. She is knowledgeable, really customer focused in her interactions with us, and brought a can-do attitude to everything! Huge thanks from us to Brooke.
Lana W, 05/08/19

Very courteous and introduced himself. Fantastic technician: on time, courteous, tidy and thorough going. Denise I, 24/05/2019
Denise I, 24/05/2019

The technician got on with the job – but conversational too. He took the initiative of checking the water heater as well and put that on the maintenance schedule. [It was] reassuring to learn that everything is going very well and I just need to briefly fire up the central heating through the summer period. It’s useful to get on a summer maintenance schedule because the technician has more time and can be more conversational and helpful.
Peter D, 15/03/2019

Simon has done a great job, was knowledgeable and helpful, easily answered all the questions I had and was very professional in the work he did. Sarah is very friendly and helpful, face of Gas Appliance Specialists and doing a great job at it. Easy to deal with.
Robert P, 11/02/2019

AUCKLAND'S LEADING RINNAI & BRIVIS AUTHORISED SERVICE CENTRE!

Don't wait for a breakdown!! Gas appliances should be checked and serviced every two years! Call us now for a friendly chat, on 0800 030 098.
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