TESTIMONIALS - Gas Appliance Specialists
Gas Appliance Specialists

CREDENTIALS & TESTIMONIALS

Gas Appliance Specialists (2005) Limited is Auckland’s leading authorised service centre for Rinnai and Brivis gas appliances. We are experts in our field, with over 20 years’ product experience, and we choose to deal in Rinnai and Brivis gas appliances only. Our appliance technicians are qualified, licensed gasfitters and are fully competent and authorised to service or repair your gas appliance. Plus we have the full support direct from the manufacturers. Our technicians are friendly and courteous and carry a large range of genuine spare parts on their vehicles. They will always endeavour to be on time and will provide a quality and speedy repair or service.

We cover Central Auckland, CBD, North Shore, West Auckland and East Auckland and our friendly office staff are ready to handle your enquiry today.

Call us now, on 0800 030 098 (or 021 671 650).

HOW DO OUR CUSTOMERS RATE US?

  • 97% of our customers* said we arrived On time!
  • 99% of our customers* said our technicians are Friendly and courteous!
  • 89% of our customers* said our technician did an Excellent job!
  • 87% of our customers* said they had an Excellent overall experience!

*Results are taken from 889 responses to our Customer Feedback Survey. Results have been updated as at 20th June 2023.

Testimonials

Alexandra S – 16.04.24

Alexandra S – 16.04.24

The technician you sent was excellent, he turned up exactly when he said he would, didn’t get annoyed at all the pesky questions the kids asked and did an excellent job of servicing the heater which is now in much better state than he found it.

Laurence S – 14.08.23

Laurence S – 14.08.23

Very good comms. Called me also when the techs were running a little late.

Don W – 08.08.23

Don W – 08.08.23

Nick and his team did a thoroughly professional job. They showed great pride in their work. We are thoroughly enjoying the much-improved environment they have provided for us.

Caroline D – 01.08.23

Caroline D – 01.08.23

Your service was recommended to me and I would recommend you to others.

Ngaire H – 26.07.23

Ngaire H – 26.07.23

We were without hot water and had a sick child. Having faffed about with electricians to try and isolate the problem, Gas Appliance Specialists were just that… Specialists. Good communication.

Jane C – 25.07.23

Jane C – 25.07.23

Very friendly and super helpful. The team went over and above to fit our new heater in what was a very difficult [installation] including using their ingenuity to get the job completed. Excellent company to deal with fitted us in to ensure we had the new heater installed in time for the settlement of our house sale. Excellent experience, outstanding service from the installation team would highly recommend. Will get them in to quote for a ducted heating system at my new house.

Kim T – 05.07.23

Kim T – 05.07.23

Joel was awesome and worked with the added distraction from my 20mth old granddaughter in the room. He was very helpful and explained everything I asked re the remote and how to use it. Very impressed with his work.

Eddie & Linda – 20.06.23

Eddie & Linda – 20.06.23

Brooke was extremely courteous and respectful and you are lucky to have her as an employee. [She] did an excellent job and left our lounge spick and span. We were very impressed with her attitude and her diligence in the cleaning and servicing of our fireplace.

Rebecca A – 19.06.23

Rebecca A – 19.06.23

The technician was excellent - she was prompt, professional and fixed the problem.

Jacqui K – 30.05.23

Jacqui K – 30.05.23

Brooke was the most informative technician that has ever visited our house to service. Finally, I understand more about the system after all these years. Took the time to explain. Brilliant thanks.

Eddie T – 12.05.23

Eddie T – 12.05.23

Joel was a nice young man, very professional and knowledgeable about our Gas fire. He worked quickly and was happy to explain what work he was doing. He was nice to have in the house.

Katya C – 11.04.23

Katya C – 11.04.23

Very friendly staff, helpful with the booking and the service technician was great. Arrived on time, and had great communication.

Matt N – 04.04.23

Matt N – 04.04.23

Really helpful. I have used [Gas Appliance Specialists] in the past and the customer service has always been great. We had an urgent issue with our Brivis central heating unit and they were very fast to respond. Highly recommend...!!!

Martin S – 23.03.23

Martin S – 23.03.23

Listened, friendly, smart assessment, & clear advice. 10/10.

Sandi V – 18.02.23

Sandi V – 18.02.23

Very helpful, easy to deal with - explained well. great service.

Chris H – 07.02.23

Chris H – 07.02.23

Joel was courteous, helpful and efficient. He explained the issues of an older water heater clearly.

Jane W – 02.02.23

Jane W – 02.02.23

Very efficient and professional. [The technician] was extremely helpful friendly and courteous. He rang his boss for the new system and it was installed same day.

Marewa B – 20.10.22

Marewa B – 20.10.22

Your technician Joel was fabulous 😊- Contacted me whilst on the job to explain some options about the heater and what he thought was the best way to go. Explained them clearly with approx. costs and what I could expect in the future. Extremely helpful to be well informed so if anything happens it’s not such a major.

David C – 17.10.22

David C – 17.10.22

[The technician] was a pleasure to have at our home. Great job and excellent communication.

Brooke P – 30.08.22

Brooke P – 30.08.22

Brooke from Gas Appliance Specialists was very friendly and diligent with our job – it wasn’t an easy problem to fix and it was pouring with rain but she persisted! Also gave us a heads up about our hot water system too which will save us time and money down the track!
Roger G – 18.08.22

Roger G – 18.08.22

Very easy process. Your customer service was exemplary. Brooke presented herself very well, was fully equipped to do the work even including a dust sheet, which she laid underneath the appliance being serviced and including a small vacuum cleaner. You clearly have a well refined system that has worked extremely well for me, so keep up the good work and I believe you will continue to be a very successful business.
Mike M – 22.05.22

Mike M – 22.05.22

I just want to pass on my thanks to you, Lynda, and Sarah for the way you dealt with my hot water ‘crisis’. Furthermore, a thank you to your technician who installed the water heater and who, by all reports, was very prompt, polite and professional. I found you and your team very efficient and felt I was your only customer, such was the speed you got the ball rolling and onto the job to help. I am sure you will agree, many times a customer is left bewildered at the service received from some businesses, however I am happy to say, my experience with your company has restored some faith in the word service. So, once again, many thanks.
Deirdre K – 11.05.22

Deirdre K – 11.05.22

I would like to thank Sarah for her professionalism and lovely sense of humour. As promised, said she would contact us if there were any cancellations – which we were delighted there were and the technician promptly. Thank you for getting our heat back on as quickly as possible!
Julie L – 10.05.22

Julie L – 10.05.22

[The technician was] extremely friendly, informative and helpful. [They] went through everything with us explaining what she was doing. [Regarding overall experience] Could not have asked for anything better. Just appreciate the communication from the office and managing to fit us in so quickly.
Harry M – 26.04.22

Harry M – 26.04.22

I was very pleased with a top man delivering great service pleasant informative advice and politely answering my dumb questions!
James C – 13.04.22

James C – 13.04.22

Joel was excellent to deal with – on time, explained what was going on and was helpful with some questions I had.
Jane E – 21.03.22

Jane E – 21.03.22

Really like how efficient the company is. Work is done on time, good communication before technician arrives.
Chris W – 11.03.22

Chris W – 11.03.22

We have found your company very easy and friendly to deal with. All enquiries have been answered promptly and staff are very helpful.
Fiona R – 24.10.21

Fiona R – 24.10.21

Really impressed with customer service – knowledgeable and friendly staff and great communication.
Julie H – 05.10.21

Julie H – 05.10.21

Brooke wore a face mask which stayed on throughout. Really appreciate that. Emails have been helpful and proactive. Everything explained well. Brooke was wonderful, fast and punctual. She explained what she was doing and why, and asked before she did anything in order to check.
Maria G – 02.10.21

Maria G – 02.10.21

Excellent customer service. The technicians went over and above with the replacement furnace and new ducting. Extremely courteous and proud of their work. Highly recommended
Ann M – 29.07.21

Ann M – 29.07.21

Brook is excellent at her job. Speedy and definitely knows what she is about. I was very impressed with her workmanship and her attitude to the customer.
Rosanne S – 23.07.21

Rosanne S – 23.07.21

We are all very pleased with our new [Rinnai] Brivis heating and cooling system. It is very nice to have the house so evenly heated and we look forward to the cooling next summer. Please pass on my appreciation to Nick, Joel and the team for the care and attention to detail given throughout the installation process.
Sala M – 21.07.21

Sala M – 21.07.21

Gas Appliance have been servicing our fireplace for 13 years now. Excellent service every time.
Julius T – 26.06.21

Julius T – 26.06.21

Brooke & Raju are highly skilled & friendly people. Prompt, honest, polite, & the workmanship is second to none. Considering the job done, the price was way cheaper compared to competitors! Will definitely recommend Gas Appliance Specialists! See you guys when the need arises. Million thanks!
Judith M – 24.05.21

Judith M – 24.05.21

The technician was brilliant, an amazing young woman, I was so impressed with the care and attention she paid to my appliance and home; she is an employee you should be extremely proud of. Thank you.
Ruka T – 06.05.21

Ruka T – 06.05.21

Eric came to my rental house to install a new Rinnai hot water heater. He is very professional, punctual, efficient and quick. He also has helped us find and solve problems that other gas plumbers weren’t able to find. I would recommend Eric and this company without hesitation for any gas requirements.