FREQUENTLY ASKED QUESTIONS – BRIVIS

Brivis Central Heating Systems:

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How often should I service my Brivis central heating?

Brivis recommends servicing your central heating every two years.

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What’s involved in a Brivis central heating service?

During our spring/summer service program we do a full system service, which includes servicing the unit, a ducting inspection, and vacuuming of the outlets. Outside the offer period we service the heater and check the return air (only).

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Do you carry parts to repair the heater on the same day

Gas Appliance Specialists is an authorised Brivis service centre. All our vehicles are fitted out with the complete range of parts and we are able to fix on the same day, in most cases.

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Do you replace existing heaters?

Yes, we can provide a quote to replace your existing Brivis central heating.

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Do you do new installations?

Yes, we can provide a free quote to install Rinnai Brivis ducted central heating in your home.

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Does your company work after hours or weekends?

We only offer an after-hours emergency service to our existing commercial customers, which does come with an after-hours call out fee.

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How long will my Brivis central heating service take?

A service of the Brivis heater itself takes approximately 60 to 90 minutes. A full system service, which includes servicing the heater, a ducting inspection, and vacuuming of the outlets, takes approximately 90 to 120 minutes. Full system servicing is only done outside of the busy winter months.

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How do you charge?

For regular servicing during our spring/summer service program we charge a flat rate regardless of the time we are on site. For all other service and repairs we charge a call out fee, plus time on site which is charged in 10 minute increments.

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What area do you service?

We cover Central Auckland, North Shore, East Auckland and West Auckland.

Brivis Error Codes

We also receive calls for a number of common Brivis heating error codes:

Errors 30, 60 & 65 are fan related
Errors 50, 55, 56 & 71 are gas related
Errors 35, 40, 41 & 42 are overheating related

If you are experiencing any of these issues or any others that are not listed, then call us right away. The sooner we can diagnose the problem the sooner we can fix it, and the less long-term damage it will cause.

AUCKLAND'S LEADING RINNAI & BRIVIS AUTHORISED SERVICE CENTRE!

Don't wait for a breakdown!! Gas appliances should be checked and serviced every two years! Call us now for a friendly chat on 0800 030 098.

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